Privacy notice

Privacy Policy

Effective Date: 23 September, 2024

Welcome to Radio Wave Hub (referred to as "we," "us," or "our"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website radiowavehub.store (the "Site") and purchase products from our eCommerce platform. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect various types of information from users of our Site, including:

A. Personal Information

• Name
• Shipping and Billing Address
• Email Address
• Phone Number
• Payment Information (such as credit card details, but note we do not store payment data directly—this is handled by secure third-party payment gateways)

B. Non-Personal Information

• IP Address
• Browser Type and Version
• Pages Visited on Our Site
• Date and Time of Access
• Cookies and other tracking technologies

2. How We Use Your Information

We use your personal information to:

• Process and complete your orders
• Deliver purchased products to your specified address
• Provide customer service and respond to inquiries
• Send you promotional emails and offers (if you have opted in)
• Improve our website functionality and user experience
• Ensure compliance with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist in operating our website, conducting our business, or providing services to you (such as payment processing or shipping services).
• Legal Obligations: We may disclose your information if required to comply with legal obligations, such as court orders or governmental requests.
• Business Transfers: In the event of a merger, sale, or other transfer of assets, we may share or transfer your personal information as part of the transaction.

4. Payment Security

We use secure third-party payment gateways to process payments for purchases made on Radio Wave Hub. We do not store your payment information, such as credit card details. These payment processors adhere to stringent security protocols to protect your payment data.

For users in Bangladesh who opt for Cash on Delivery (COD), your personal details such as name, address, and phone number will be used solely for fulfilling the order and arranging delivery.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use the Site, remember your preferences, and improve overall functionality. You can control cookie settings through your browser options. However, disabling cookies may affect your browsing experience.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under applicable data protection laws in Bangladesh, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw your consent (where consent is the legal basis for processing)
• Lodge a complaint with a supervisory authority regarding our data processing practices

To exercise these rights, please contact us at [email protected].

8. Data Security

We take the security of your personal data seriously and use industry-standard measures, including encryption, firewalls, and secure socket layer (SSL) technology to protect your information from unauthorized access, disclosure, or theft.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the practices of Radio Wave Hub, please contact us at:

Email: [email protected]
Phone: +88 01736 88 40 15
Address: Mirpur, Dhaka, Bangladesh

By using our Site, you agree to this Privacy Policy. Thank you for trusting Radio Wave Hub with your personal information.